When it came to fake grass you know I spent lots of time looking for the best vendor and product at the best price out there. If any of you read the voluminous comments made by the (NAME REDACTED) representative on my blog you'll see that their company claims to be far superior to any other fake grass provider on this planet. (NAME REDACTED) closed me HARD. They sent two sales reps to to my house and posted long comments to this blog about how they're superior to every other company. After some price adjustments I actually went with them. I told them I was on a very tight schedule as I'm having 100 people to the house for a party and another party for my 2 year-old two weeks later. Despite the fact that I was assured UP AND DOWN BY THEIR SALES REP THAT THEY NEVER BLOW A DEADLINE and that this project would go in as scheduled and be the most masterful installation possible, I received this email this morning:
Hey Wendy,
This wind has pushed our install schedule back a day - so, I apologize for the hassle, but we'll see you tomorrow. Given the size of the job, we should be in and out in a day. Thanks for the flexibility.
Hmmm, I didn't give them any flexibility but it's awfully nice of them to thank me for it. Here's the deal. The first of (NAME REDACTED)'s two needed installation dates has come and gone and there is no fake grass installed. Sure, I got ten truckloads of dirt and gravel loaded on site and compacted in the rain and I got the pool drained and all the demolition done in inclement weather and got a permit and then the city inspector to sign off on the project all within my limited time frames but for some reason some wind is making this installation impossible. To add insult to injury, I was told they needed two days to do this job to their masterful perfection but now their rep says they can get the whole thing done in one day.
Does that mean they will refund half of their installation costs since they'll be doing it in half the time?
What do you think?
